Help desk
A ticketing system to receive, prioritize and resolve support requests, with tracking and user feedback.
Organizing support improves response times and leaves a record of every request. It is the same approach we use with our own customers.
Why choose it
Every request, logged
Nothing gets lost in chats or emails: each ticket has an owner, status and history.
Automatic communication
Notifications when a request is opened, updated or closed.
The user's voice
User surveys and feedback to measure and improve service.
Technologies
- Process automation
- WhatsApp Business API
- Systems integration
- IT audit
How we work
The same structured method across all our projects.
- 1
Understand
We audit your current processes, identify critical requirements and define the project goals.
- 2
Design
We shape the architecture, data model, interaction flows and user experience (UX/UI).
- 3
Build
We develop and integrate to engineering standards, with continuous security and performance testing.
- 4
Deploy
We go live in production, migrate historical data and train your team.
- 5
Support
Continuous monitoring, guaranteed technical support, preventive maintenance and steady evolution.
Questions about this service
What does the help desk include?
Ticket logging and tracking, per-customer history, notifications and service reports.
Can I measure user satisfaction?
Yes, users can leave their feedback about the support they received.
Can it connect to my website?
Yes. User feedback can be shown on the site after approval, as we do on this one.
Let's talk about your company's technology needs.
Implementing Odoo, enabling e-CF invoicing, building custom software or renewing your infrastructure: our team is ready to advise you.